AUREX ATELIER — ORDER INFORMATION
Shipping
Available shipping options and rates are calculated at checkout based on the destination and order.
Most made-to-order products are typically produced within 3–7 business days before shipment. Transit time is separate and varies by destination, carrier, customs and the shipping method available for the order. Delivery estimates are estimates, not guarantees.
Tracking information is sent when available after the order ships. Please verify your shipping address and contact details before checkout. If you notice an error, contact atelieraurex@gmail.com as soon as possible; changes cannot be guaranteed once fulfillment has started.
Final sale
Collection 001 is final sale for change of mind, sizing or preference. We do not accept discretionary returns or exchanges once an order has been placed.
This policy does not limit any rights or remedies that apply under applicable consumer law, including where a product is defective, damaged, incorrect or not as described.
Order issues
If your order arrives damaged, defective or incorrect, contact atelieraurex@gmail.com with your order number and clear photos as soon as possible after delivery.